SMS Privacy Policy and Terms
SMS Privacy Policy
SMS Communications Privacy Policy
Organization: Wilson County Alliance for Animals
Last Updated: May 12, 2026
Wilson County Alliance for Animals (the "Organization") may use SMS (text messaging) to communicate with you about your animal's care and appointments.
By initiating an inbound text message to Wilson County Alliance for Animals, you agree to receive SMS messages from Wilson County Alliance for Animals related to veterinary services in accordance with the consent path you used.
Types of Messages
SMS messages from Wilson County Alliance for Animals may include:
Appointment confirmations
Appointment reminders
Pre-visit instructions (such as surgery preparation)
Follow-up care instructions
Notifications related to your animal's treatment or health alerts
Links to documents or files containing treatment sheets, medication instructions, surgery aftercare instructions, discharge notes, medical records, or other information related to your animal's veterinary care
Replies to text messages you initiate (for example, curbside check-in on arrival for an appointment)
Wilson County Alliance for Animals's phone number for contact purposes if you need to call regarding your appointment or your animal's care
No other phone numbers will be sent via SMS messages.
These messages are service-related transactional communications. Wilson County Alliance for Animals does not send marketing or promotional SMS. Whether specific messages require express written consent under applicable law (such as the TCPA) depends on their content and context. Wilson County Alliance for Animals is responsible for making that determination for messages it sends.
How You Provide SMS Consent
Wilson County Alliance for Animals obtains consent to send SMS communications through the following paths. Each path has its own scope, and consent given through one path does not extend to the others.
Client-initiated inbound messages. If you text Wilson County Alliance for Animals directly — for example, to indicate you have arrived for a curbside drop-off or to ask a question about your visit — Wilson County Alliance for Animals may reply to your message as part of customer service. By initiating an inbound text message to Wilson County Alliance for Animals, you consent to receive replies from Wilson County Alliance for Animals within that conversation. This path does not enroll your cell phone number in Wilson County Alliance for Animals's recurring SMS notifications; to receive scheduled appointment reminders and care notifications, you would need to opt in through the appointment booking form.
Message Frequency
Messages sent in reply to a conversation you initiated are limited to that conversation.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You may opt out of SMS communications from Wilson County Alliance for Animals at any time by replying:
STOP
to any message you receive. You will receive a one-time confirmation message, and no further SMS messages will be sent unless you opt in again by replying START.
You may also opt out by contacting Wilson County Alliance for Animals directly at contact@wilsoncountyalliance.org.
Help and Support
If you need assistance, you may reply:
HELP
to any SMS message, or contact Wilson County Alliance for Animals directly at contact@wilsoncountyalliance.org.
How We Use Your Cell Phone Number
Your cell phone number is used only to send service-related communications from Wilson County Alliance for Animals regarding your animal's veterinary care, appointments, and treatment information, and any other information you request, within the scope of the consent path through which you provided it.
If you do not check the consent checkbox or do not provide a cell phone number, you will not receive SMS messages. Your consent to receive SMS is not a condition of receiving veterinary care.
Cell Phone Information Handling
No cell phone numbers, SMS opt-in consent records, or other personal information collected for SMS communications will be shared with third parties or affiliates for any purpose. This information is used solely to deliver the service-related communications described in this policy.
The only parties with technical access to this information are the infrastructure and messaging providers strictly necessary to transmit your messages — currently Twilio (SMS carrier services) and Microsoft Azure (hosting). These providers act as processors under contractual confidentiality obligations and may not use the information for their own purposes.
No Sale or Sharing of SMS Consent
SMS consent and cell phone numbers will not be shared, sold, rented, or disclosed to any third parties or affiliates for any purpose, including marketing or promotional purposes.
Cell phone numbers are used by Wilson County Alliance for Animals solely to deliver the requested communications related to veterinary care, as described in this policy.
Data Security
Wilson County Alliance for Animals implements reasonable administrative, technical, and physical safeguards to protect the personal information collected, including cell phone numbers used for SMS communications.
Data Retention
Cell phone numbers and SMS opt-in consent records are retained for the duration of your client relationship with Wilson County Alliance for Animals and for a reasonable period thereafter, except where a longer or shorter retention period is required or permitted by applicable law. Records of opt-out requests are retained as needed to honor those requests and demonstrate compliance with applicable SMS regulations.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete personal information Wilson County Alliance for Animals holds about you
Opt out of SMS communications at any time (see "Opting Out" above)
Request information about how your personal information is used
To exercise any of these rights, contact Wilson County Alliance for Animals at contact@wilsoncountyalliance.org.
Changes to This Policy
Wilson County Alliance for Animals may update this SMS Communications Privacy Policy from time to time. Any changes will be reflected by an updated "Last Updated" date at the top of this policy. Continued use of SMS services from Wilson County Alliance for Animals after a change constitutes acceptance of the updated policy.
Contact Us
If you have questions about this SMS Communications Privacy Policy or how Wilson County Alliance for Animals handles your information in connection with SMS communications, you may contact Wilson County Alliance for Animals at:
Email: contact@wilsoncountyalliance.org
SMS Communications Terms and Conditions
Organization: Wilson County Alliance for Animals
Last Updated: May 12, 2026
By checking the SMS consent checkbox on Wilson County Alliance for Animals Contact Us web page, or by initiating an inbound text message to Wilson County Alliance for Animals, you agree to these SMS Terms and Conditions in accordance with the consent path you used. We do not send marketing or promotional SMS.
Message Types
You may receive SMS messages from Wilson County Alliance for Animals containing:
Appointment confirmations and reminders
Pre-visit or post-visit care instructions
Health alerts and treatment notifications related to your animal's care
Links to medical records, discharge notes, and other veterinary documents
Replies to inbound text messages you initiate (for example, curbside check-in)
Wilson County Alliance for Animals's phone number for scheduling or care inquiries
Consent
Wilson County Alliance for Animals obtains consent for SMS through the following paths. Each path has its own scope, and consent given through one path does not extend to the others.
Client-initiated inbound messages. When you text Wilson County Alliance for Animals directly, you consent to receive replies from Wilson County Alliance for Animals within that conversation as part of customer service. Initiating an inbound text does not enroll your cell phone number in Wilson County Alliance for Animals's recurring SMS notifications.
Message Frequency
Messages sent in reply to a client-initiated conversation are limited to that conversation.
Message and Data Rates
Message and data rates may apply. Contact your mobile carrier for details about your plan.
Opting Out
You may withdraw consent and stop receiving SMS messages from Wilson County Alliance for Animals at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent. To re-subscribe, reply START.
You may also opt out by contacting Wilson County Alliance for Animals directly at contact@wilsoncountyalliance.org.
Help
Reply HELP to any SMS message for assistance, or contact Wilson County Alliance for Animals directly at contact@wilsoncountyalliance.org.
Data Use and Privacy
Cell phone numbers and SMS opt-in consent information will not be shared, sold, rented, or disclosed to any third parties or affiliates for any purpose, including marketing or promotional purposes. The only parties with technical access to this information are the infrastructure and messaging providers strictly necessary to transmit your messages — currently Twilio (SMS carrier services) and Microsoft Azure (hosting) — which act as processors under contractual confidentiality obligations and may not use the information for their own purposes.
For full details on how Wilson County Alliance for Animals handles your information in connection with SMS communications, see the SMS Communications Privacy Policy above.
Limitation of Liability
Wilson County Alliance for Animals is not responsible for delayed or undelivered messages due to factors outside our control, including carrier network issues, device settings, or incorrect phone numbers. Carriers are not liable for delayed or undelivered messages.
Changes to These Terms
Wilson County Alliance for Animals reserves the right to update these Terms at any time. Any changes will be reflected by an updated "Last Updated" date at the top of these Terms. Continued use of the SMS service following notice of changes constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of the applicable jurisdiction in which Wilson County Alliance for Animals operates.
Contact
If you have questions about these SMS Terms and Conditions, you may contact Wilson County Alliance for Animals directly at: